Returns & Refund Policy

Effective Date: January 1, 2026

At The Quakken Nursery, every plant, tree, herbal product, and farm good is grown or crafted with care. As a small family-owned nursery, many of our products are living, seasonal, or perishable. Because of this, our return policy differs from that of traditional retail stores.

Our goal is simple: we want every customer to have a positive experience, and we'll do our best to make things right whenever reasonably possible.

Live Plants, Trees & Cuttings

All sales of live plants, trees, rooted cuttings, seeds, and other living plant material are final.

Plants are living organisms, and once they leave our care, their health depends on many factors outside our control, including weather, watering, soil conditions, planting methods, pests, and ongoing care.

We encourage customers to inspect plants at the time of pickup. If you believe there is an issue with your order, please let us know before leaving whenever possible.

Food Products

For food safety reasons, we cannot accept returns or exchanges on:

• Fresh produce

• Duck or chicken eggs

• Gluten-free baked goods

• Any other perishable food items

These sales are final.

Herbal Products

Unopened and unused herbal products may be returned within 30 days of purchase.

Returned products must be:

• Unopened

• In their original condition

• Accompanied by proof of purchase

Opened, used, or altered products cannot be returned.

Damaged or Incorrect Orders

If you receive the wrong item or believe there was a problem with your order, please contact us as soon as possible.

We'll review the situation and, when appropriate, work with you to provide a replacement, store credit, or another reasonable solution.

Order Cancellations:

Orders may be canceled for a full refund if canceled before pickup or before any shipped herbal products have been packaged for shipment. Once an order has been prepared for pickup or shipment, it may no longer be eligible for cancellation.

Refunds

Approved refunds will be issued using the original payment method whenever possible.

Depending on your financial institution, refunds may take several business days to appear.

Our Commitment

We believe in treating our customers the way we'd want to be treated.

While our policies help us protect a small family business, we also understand that every situation is unique. If something isn't right, please reach out. We value honesty, kindness, and open communication, and we'll always do our best to find a fair solution.

Contact Us

If you have questions about a return or refund, please contact us through the Contact page on our website. We're happy to help however we can.