Privacy Policy

Effective Date: January 1, 2026

At The Quakken Nursery, a business of Vastly Epic LLC, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

You may voluntarily provide information such as:

• Your name

• Email address

• Phone number (if provided)

• Messages submitted through our contact form

• Newsletter subscription information

• Comments submitted on blog posts

You are never required to provide more information than is necessary to contact us or use the services you request.

Order Information

When you place an order, payment processing is handled securely through Square.

Depending on your purchase, Square may collect information including:

• Billing information

• Payment information

• Pickup or shipping information

• Order history

The Quakken Nursery does not store or have access to your complete payment card information. Please refer to Square's Privacy Policy for details on how they collect, process, and protect payment information.

Information Collected Automatically

Like many websites, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

• Referring websites

This information helps us understand how visitors use our website so we can improve the experience.

Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic

• Improve website performance

• Support basic website functionality

You can adjust your browser settings to refuse or remove cookies. Please note that doing so may affect certain website features.

How We Use Your Information

We use the information we collect to:

• Respond to questions and inquiries

• Process newsletter subscriptions

• Improve our website and customer experience

• Fulfill orders placed through our website and Square

• Communicate regarding products, pickups, or services

• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties.

Email Communications

If you subscribe to our newsletter, we may occasionally send updates about:

• New plants and seasonal inventory

• Farm news

• Educational blog posts

• Events or special announcements

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Third-Party Services

Our website may use trusted third-party services, including but not limited to:

• Square (payment processing and order management)

• Website analytics providers

• Email newsletter providers

These companies maintain their own privacy policies governing the information they collect.

Blog Comments

If you choose to comment on our blog, the information you submit may be publicly visible.

Please avoid including sensitive personal information in comments or other public submissions.

We reserve the right to moderate, edit, or remove comments that are abusive, spam, or otherwise inappropriate.

Data Security

We take reasonable steps to protect the information we collect using commercially appropriate security measures.

However, no website or internet transmission can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Your Rights

You may contact us at any time to:

• Request access to the personal information we have about you

• Request correction of inaccurate information

• Request deletion of information we are legally permitted to remove

• Unsubscribe from marketing communications

Some information may be retained as required by law or for legitimate business purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact page on our website.

Thank you for trusting The Quakken Nursery. We value your privacy as much as we value the relationships we build with our customers.